1. Please note that the RMA has specific statutory obligations to take reasonable steps to verify all documents BEFORE submitting them to the Department or any Government Official. This will necessitate additional work and therefore increase professional costs. The requirement to verify is imported into the Scope of Work and is reflected in the professional costs.

2. This Agreement is intended to comply with the Registered Migration Agent’s (RMAs) Code of Conduct.

2.1. A hyperlink to the Code of Conduct which governs the relationship between the parties is accessible here: https://www.mara.gov.au/tools-for-registered-agents/code-of-conduct
2.2. A reference in this agreement to a client is a person who it is intended to provide Immigration assistance as defined: “Immigration assistance is when a person uses knowledge of, or experience in, migration procedure to assist with visa applications or other visa matters by: preparing, or helping to prepare a visa application or other document.”
2.3. This agreement will be made by the RMA and will bind each of the parties to the Agreement and to the extent of requirement for there to be a service agreement in respect of each “client” this agreement provides for multiple clients (Sponsor, Applicant, Nominator etc) and each of them signing in their legal capacity agree to be bound by its terms.
2.4. The RMA may specify, subject to this agreement the contact details of each client and the clients may in
concert agree to communicate through a common email address until any formal (email) notification to the
contrary.
2.5. In making this agreement ALL PARTIES agree that ALL communication will be reduced to writing (email) unless
otherwise specified and that copies of all communications with third parties not subject to this agreement will be copied to the client(s) either as a CC or BCC to the email protocol.
3. DETAILS OF FEES / PROFESSIONAL COSTS
3.1. The Clients and the RMA may agree to Professional costs to be paid on either an hourly rate or a fixed fee.
Each client may have an obligation to pay to their extent of their specified individual liability.
3.2. The relevant tax invoice will be issued to the client responsible for the payment and will specify the relevant activity undertaken and the professional costs or disbursement either drawn from the client account or to be paid absent funds in the client account
4. IMPORTANT INFORMATION FOR CLIENTS
4.1. By signing this page you are indicating that you have read and understood the terms and conditions of this agreement set out below. You agree that you understood the terms and conditions below and agree to be bound by this agreement.

9. INVOICING
9.1. After the Agent has completed the services outlined above an itemised invoice will be issued
9.2. Failure to pay an invoice within the specified time (7 days) is a material breach of this contract and may at the
discretion of the RMA lead to the termination of the agreement. Any forbearance with respect to the
requirement to pay the invoice on the part of the RMA does not constitute a consent to vary the agreement.

TERMS AND CONDITIONS

10. APPOINTMENT OF AGENT
The Client(s) appoint and authorises the Responsible Agent to represent the Client and to perform the services
described in this agreement. The clients shall not appoint or authorise any person other than a signatory to
this document to communicate with the RMA or to give instructions or withdraw instruction unless specifically
appointed in writing to do so and that such instructions adhere to the email communication protocol.
11. CODE OF CONDUCT (CODE)
11.1. The RMA is bound by the Code of Conduct. You can access the code of conduct by pasting the hyperlink into
your search engine: https://www.mara.gov.au/tools-for-registered-agents/code-of-conduct
12. CONSUMER GUIDE
12.1. The Client agrees that the Agent has provided the Client with a copy of the Consumer Guide. Here is a

hyperlink for you to copy paste into your search engine: https://www.mara.gov.au/get-help-with-a-visa/help-
from-registered-agents/steps-to-choose/consumer-guide

12.2. The consumer guide is available in multiple community languages
13. EMAIL PROTOCOL
13.1. All parties to this agreement agree that all communications between them be reduced to writing and be
communicated by email. Communication of instructions by any other medium including mobile phone, texts,
social media platforms or various Apps is not permitted unless otherwise stated and will constitute a material
breach of this Agreement.
14. SERVICES TO BE PROVIDED
14.1. The services to be provided under this agreement are specified in the scope of work.
14.2. Any variation in the Scope of work will necessitate the creation of a NEW Service Agreement and the RMA
may levy a charge being the equivalent of 1 hour of professional costs to prepare the New Agreement.
15. WHO WILL PERFORM THE WORK
15.1. All immigration assistance will be provided by the Responsible Agent(s) that are listed in this agreement. The
RMA may be assisted by admin staff and all communications with the RMA and the staff will be by email.
16. THE AGENT (RMA) UNDERTAKES THAT HE OR SHE:
16.1.Will provide the services specified in this agreement and will comply with the Code of Conduct.
16.2. The RMA does not and cannot guarantee the success of any application.
17. THE CLIENT AGREES TO:
17.1. Pay all tax invoices within 7 days.
17.2.Not to provide any document or make any statement which is false, misleading or provide a bogus document.
17.3. To attend to all emails sent by the RMA within 24 hours.
17.4. To communicate with the responsible RMA by EMAIL unless otherwise specified.
17.5. To be courteous and respectful in all their dealings with the RMA and their staff.
17.6. Any discourtesy will constitute a material breach of this agreement.

18. TERMINATION OF AGREEMENT
18.1. The Client may terminate this Agreement by the giving of a Notice of intention to do so by Email not less than
7 working days before termination.
18.2. The fact of termination does not extinguish the legal obligation to pay all invoices rendered and does not
enliven any refund for professional costs paid to the date of termination other than in accordance with the
Code of Conduct.
18.3. The Agent may terminate the agreement provided the Agent complies with the requirements of the Code of
Conduct.
18.4.When the agreement is terminated, the Agent (RMA) will deal with the Client’s file in accordance with the
Code of Conduct.
18.5. If the Client imports an ongoing visa application which the Agent has lodged into another ImmiAccount
without written permission from the Agent, the agreement may be terminated. The Agent is not responsible
for any changes made without permission in the mentioned visa application once the Client imports this
ongoing visa application and cannot guarantee the validity from this period onward.
18.6. If the agreement is terminated before lodgement of a General Skilled Migration visa and the associated
Expression of Interest (EOI) was created by the Agent and the Client wishes to take their EOI login details, the
Client is subject to pay fees equal to the sum of $2500. The Agent is not responsible for any changes made
without permission for the mentioned EOI once the username and password is given to the Client and cannot
guarantee the validity from this period onward.
19. RETENTION OF DOCUMENTS
19.1. The Agent agrees to keep the clients documents and copies of any applications in accordance with the Code
of Conduct.
19.2. The clients documents and the application forms remain the property of the client and at the written request
of the client (email) the client can request for the file to be delivered up to them and upon the signing of a
receipt to the effect that the file has been delivered up to the client the obligation to maintain a copy of that
file is extinguished at the express request of the client.
20. REFUNDS
20.1. The Agent will refund any disbursements refunded by any third party agency or authority with 14 days. All
other refunds are governed by the Code of Conduct.
21. CONFIDENTIALITY
21.1. The RMA undertakes to maintain the confidentiality and the privacy of the client in accordance with the Code.
22. INTERNAL RESOLUTION OF DISPUTES
22.1. If the Client has any concerns about the conduct of their matter, the Client should contact the Responsible
Agent(s) handling the matter by email setting out their concerns with a CC to the principal of the Firm. If the
Client concerns cannot be resolved, the Client should contact the principal of the Firm.
23. EXTERNAL RESOLUTION OF DISPUTES (ALTERNATE DISPUTE RESOLUTION)
23.1. If a dispute arises—out of or relating to this agreement, or the breach, termination, validity, or subject matter
thereof, or as to any related claim in restitution or at law, in equity or pursuant to any statute—the parties
agree to discuss the dispute with the aim of reaching an agreement that is acceptable to both sides. The
agreement will be documented in writing, dated and signed by both the Agent and the Client.
23.2. The parties may appoint a representative to negotiate any settlement between them.
24. VARIATION OF AGREEMENT
24.1. This agreement cannot be varied unless it is in writing (email) and is consented to by both parties.
25. GOVERNING LAW
25.1. The law as applied in New South Wales, Australia governs this agreement.